WUT

Customer Service


INTERNATIONAL SHIPPING

DELIVERY

Most packages are shipped by EMS (Express Mail Service).
Normally, it will take 3-7 business days to reach your shipping country (An additional 0-2 business days processing time is required).
You can check available countries for delivery here.
We are selling goods in the shop at the same time. If we don't have them in stock, we will inform you by E-mail.

SHIPPING FEES

Zone Zone 1 Zone 2 Zone 3 Zone 4
PURCHASES Asia North America
Central America
Oceania,
Middle East Caribbean
Europe South America
Africa
Up to 9,999 JPY 1,100 yen 1,500 yen 1,800 yen 2,100 yen
Up to 29,999 JPY 1,660 yen 2,220 yen 2,600 yen 3,460 yen
Up to 49,999 JPY 2,400 yen 3,200 yen 3,700 yen 5,400 yen
Up to 99,999 JPY 3,500 yen 4,700 yen 5,400 yen 8,500 yen
Over 100,000 JPY FREE FREE FREE FREE
Zone 1: Bangladesh, Bhutan, Brunei, Cambodia, China (People's Rep.), Guam, Hong Kong, India, Indonesia, Korea (Rep.), Laos, Macao, Malaysia, Maldives, Mongolia, Myanmar, Nepal, Pakistan, Philippines, Saipan, Singapore, Sri Lanka, Taiwan, Thailand, Vietnam
Zone 2: Australia, Fiji, New Caledonia, New Zealand, Papua New Guinea, Solomon Is, Barbados, Canada, Costa Rica, Cuba,El Salvador, Honduras, Jamaica, Mexico, Panama, Trinidad and Tobago, U.S.A. , Bahrain, Cyprus, Iran, Iraq, Israel, Jordan, Kuwait, Oman, Qatar, Saudi Arabia, Syria, Turkey, United Arab Emirates
Zone 3: Austria, Azerbaidjan, Belarus, Belgium, Bulgaria, Czech, Croatia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia(Former Yugoslav Republic of),Malta, Netherlands, Norway, Poland, Portugal, Romania, Russia, Slovak, Slovenia, Spain, Sweden, Switzerland, Ukraine, U.K.
Zone 4: Argentina, Brazil, Chile, Colombia, Ecuador, Paraguay, Peru, Uruguay, Venezuela, Algeria, Botswana, Cote d'Ivoire, Djibouti, Egypt, Ethiopia, Gabon, Ghana, Kenya, Madagascar, Mauritius, Morocco, Nigeria, Rwanda, Senegal, South Africa, Sudan, Tanzania, Togo, Tunisia, Uganda, Zimbabwe

Prices and payment is in Japanese YEN(JPY). Exchange rates are automatically calculated on your credit card bill.
You are responsible for all extra delivery charges, duties, taxes, Customs fees and any other charges or fees that may be incurred by importing products into your country. We advise you contact your local customs office for more information on potential taxes, duties, charges and fees.
Large orders, heavy and oversized items may require additional shipping charges.
Some of the products that we sell cannot be shipped internationally for various reasons. These items include exotic leather.


DOMESTIC SHIPPING (inside of Japan)

DELIVERY

Most packages are shipped by YAMATO TRANSPORT.
Delivery will take 1-3 business days to your shipping address (An additional 0-2 business days processing time is required).

SHIPPING FEES

540JPY including tax
Delivery charge applies the same amount throughout Japan. If your purchase is over 21,600JPY including tax, the delivery charge will be free.


PAYMENT

CREDIT CARD

We take VISA, MASTER, DINERS CLUB, JCB and AMERICAN EXPRESS.

COD: (Shipping inside of Japan only)

The COD fee will be 324JPY


RETURNS POLICY

A Return Authorization must be requested within 7 days of the order's delivery date. Please contact us by E-mail before you return.

The items must not be worn, altered or washed and be accompanied by original tags.

Footwear must be accompanied by the original box in its original condition, without Post labels. We do not accept returns for underwear and swimwear.

Shipping fees are not refundable. The balance will be refunded to your credit card within 5 business days of the reception of the item at WUT.


SIZE

Please note that this is only a guide and that measurements may vary according to brand and style.

CLOTHING (MEN'S)

STANDATD XS S M L XL XXL
UK/US CHEST 34 36 38 40 42 44
UK/US WAIST 28 30 32 34 36 38
FRANCE 40 42 44 46 48 50
ITALY 44 46 48 50 52 54

SHOES (MEN'S)

EU 40 41 42 43 44
US 7 8 8.5 9.5 10
UK 6 7 7.5 8.5 9
JAPAN 25 25.5 26 26.5 27

CLOTHING (WOMEN'S)

STANDATD XS S M L XL XXL
UK 8 10 12 14 16 18
US 4 6 8 10 12 14
FRANCE 36 38 40 42 44 46
ITALY 40 42 44 46 48 50

SHOES (WOMEN'S)

EU 35 36 37 38 39 40
US 4.5 5.5 6.5 7 8 8.5
UK 2 3 4 4.5 5.5 6
JAPAN 22.5 23 23.5 24 24.5 25

If you have any questions please contact us by E-mail.